AI-powered CRM Market to Reach USD 32.8 Billion by 2035 at 16.2% CAGR: Generative AI, Automation & AI Agents Driving Growth
Market Overview According to MarketGenics, the global AI-powered CRM market was valued at USD 7.3 billion in 2025 and is projected to reach USD 32.8 billion by 2035 , expanding at a CAGR of 16.2% during the forecast period. The Sales CRM segment accounts for the largest share at approximately 26% , supported by increasing adoption of AI-driven sales automation, predictive analytics, lead management, and intelligent customer engagement. AI-powered CRM platforms are transforming traditional customer relationship management by combining machine learning, generative AI, natural language processing, predictive analytics, conversational AI, and automation . These capabilities help organizations analyze customer behavior, identify sales opportunities, personalize interactions, automate workflows, and improve customer experience across multiple touchpoints. To obtain a free sample research report - https://marketgenics.co/download-report-sample/ai-powered-crm-market-85002 Ma...